Privacy Policy

Last Updated: 14 Feb 2025

Welcome to Saga Candles. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases.

Information We Collect

When you visit or shop with us, we collect:

  • Account & Order Information: Name, email, shipping address, billing address, phone number, and purchase history
  • Payment Information: Credit card numbers (processed securely through our payment processors)
  • Communication Data: Customer service inquiries, product reviews, and correspondence
  • Technical Data: IP address, browser type, device information, cookies, and usage data

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate about your purchases and shipping updates
  • Send marketing communications (with your consent)
  • Improve our website and product offerings
  • Provide customer support
  • Comply with legal obligations

3. Cookies Our website uses cookies to enhance your shopping experience. These include:

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver relevant advertisements You can modify your cookie preferences through your browser settings.

4. Data Sharing We share your data with:

  • Service Providers: Payment processors, shipping carriers, and email service providers
  • Analytics Partners: To understand website performance
  • Marketing Partners: For targeted advertising (with consent) We never sell your personal information to third parties.

5. Your GDPR Rights If you are in the EU, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability
  • Withdraw consent

6. Data Security We implement appropriate security measures to protect your personal information, including encryption and secure servers. However, no internet transmission is 100% secure.

7. Data Retention We retain your information for as long as necessary to:

  • Process your orders
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. Marketing Communications You can opt out of marketing communications at any time by:

  • Clicking "unsubscribe" in our emails
  • Contacting our customer service
  • Adjusting your account preferences

9. Changes to Privacy Policy We may update this policy periodically. We will notify you of significant changes via email or website notice.

10. Contact Us For privacy-related inquiries:

For EU residents, you have the right to lodge a complaint with your local data protection authority.

11. International Transfers Your data may be transferred to countries outside your residence. We ensure appropriate safeguards are in place for these transfers.

12. Children's Privacy Our services are not directed to children under 16. We do not knowingly collect personal information from children.